Shipping & Returns

Order Status

COVID-19 Update (8/12/20)

Vía Raíz is currently processing orders once a week. If an item is sold out, we will need to cancel the order and you'll receive a full refund.

Vía Raíz reserves the right to cancel any order due to issues involving merchandise availability.

 

Shipping

COVID-19 Update (8/12/20)

We're being safe and taking extra precautions when preparing all orders for shipping. 

All orders will be processed and shipped once a week. 

We offer USPS Priority Mail and UPS shipping. Note that USPS is experiencing delays in shipping.

For Portland Metro residents, we are offering complimentary contactless home delivery for any purchases over $75 and by appointment curbside pick-up at our studio. If you would like to schedule curbside pick-up please contact Jennifer at hola@viaraiz.com for address and availability. 

International Shipping: Sadly, at this time we are not offering international shipping as we can't guarantee arrival dates.

We pack our boxes with the utmost care and cannot assume responsibility for items once they are in transit. All packages come with a tracking number, which will be provided to you at the point of shipment. We recommend selecting a secure shipping method that includes insurance when ordering breakable items. Should an item be damaged en route to you, we will assist in proceedings with the carrier.

If you received a damaged product please contact us immediately with detailed photos and a damage report.

We are not responsible for lost or stolen packages or packages delayed by the postal service.

  

Returns

COVID-19 Update (8/12/20)

In order to ensure the safety of our customers we're taking extra precautionary measures and unfortunately can not accept any returns due to COVID-19. All items are non-refundable. This policy is consistent with other small businesses at this time. Once a product has left the store, we cannot accept it back and give a refund due to COVID-19 risk factors.

Please email us about any item before purchasing and we'll be happy to answer any questions you may have.