Shipping & Returns

Order Status

Vía Raíz will process your online order within 24-36 hours if all items are in stock. If an item is sold out, we will contact you via email.

 

Shipping

In the United States, we ship via USPS. In order to provide our customers accurate rates, the shipping calculator factors in weight of the purchase, size of the box, shipping destination, and desired method.

If you would like a quote for other carriers or international shipping, please email us the destination address and a list of the items you wish to purchase. Please note that you will be responsible for taxes, duties and/or customs charges incurred. Once Vía Raíz has delivered the merchandise to the carrier, you will assume the risk of loss and title for the merchandise.

All items ship within 2-3 days of purchase unless otherwise noted. We cannot guarantee a delivery date, but will do our best to deliver your items as soon as possible. If a rush order is required, please contact us at hola@viaraiz.com to discuss your options.

We pack our boxes with the utmost care and cannot assume responsibility for items once they are in transit. All packages come with a tracking number, which will be provided to you at the point of shipment. We recommend selecting a secure shipping method that includes insurance when ordering breakable items. Should an item be damaged en route to you, we will assist in proceedings with the carrier.

If you received a damaged product please contact us immediately with detailed photos and a damage report.

 

Local Pick-Up

Complimentary local pick-up is available for Portland, OR residents. At checkout enter the code pdxlocal. Orders can be picked up during shop hours at 2774 NW Thurman St., Portland, OR 97210.

 

Returns

We truly hope you love your purchase, however, if you'd like to return an item please email: hola@viaraiz.com and we'll send you return instructions. Please do not mail any items before contacting us.

Items purchased from Vía Raíz may be returned within 7 days of receipt of items provided they're in their original condition.

All discounted items are final sale - they may not be returned for credit.

Please Note: All shipping fees are non-refundable unless product is determined to be defective or damaged.
We recommend mailing your return with tracking and insuring the package. Vía Raíz is not responsible if the returned package is lost or the item damaged in the mail.